Client Relationship Manager
Location: Belfast
Salary: £30k- £35k
Employment Type: Permanent
Are you a proactive and customer-focused professional with a passion for property management? Do you thrive on building meaningful client relationships and delivering exceptional service?
The Role:
As Client Relationship Manager, you will take full ownership of a property portfolio, ensuring seamless day-to-day management while delivering outstanding service. Your goal is to not only meet but exceed client expectations, while driving business growth.
Key Responsibilities:
* Portfolio Management: Oversee the day-to-day management of client properties, ensuring customer needs are met and exceeded.
* Customer Excellence: Proactively resolve customer issues and provide clear, concise, and accurate communication.
* Client Engagement: Personally introduce yourself to new proprietors, clarify services offered, and set realistic expectations.
* Financial Oversight: Formulate, implement, and manage budgets for each development. Liaise with colleagues to maintain cash flow and timely task completion.
* Compliance & Standards: Ensure adherence to legal obligations, company policies, and Health & Safety regulations.
* AGM & Meetings: Attend AGMs and other client meetings, proactively engaging with Management Company Officers and shareholders.
* Contractor Management: Raise and manage job orders, negotiate rates, and ensure contractor compliance with company standards and insurance requirements.
* Record Keeping: Maintain accurate and up-to-date development records, including meeting minutes, site inspections, and customer correspondence.
* System Optimization: Maximize the use of business systems to ensure accurate billing, record management, and communication.
What We’re Looking For:
* Proven experience in property management or client relationship management.
* Strong financial acumen with experience in budget management.
* Excellent communication and interpersonal skills.
* Ability to manage multiple projects while maintaining exceptional attention to detail.
* Familiarity with HSE regulations and legal governance in property management.
* Proficient in MS Office and property management software.
What We Offer:
* A collaborative and supportive work environment.
* Opportunity to make a real difference in clients' lives.
* Professional growth and development opportunities.
Skills:
Property Management Client Management Customer Service
#J-18808-Ljbffr