Job Description
A well-respected Housing Association is actively seeking a a committed and motivated Neighbourhood Manager to be responsible for delivering a proactive, high quality and customer focused neighbourhood property management service to the organisation’s residents.
Hours: 37.5 hours per week
Duration: 6 months Fixed Term Contract
Location: Hertfordshire
Salary: £45,527 (pro rata 6 months)
Main duties of the role:
* Manage tenancy and estate issues across multiple tenures, handling the full range of tenancy processes in line with statutory requirements
* Act as the main point of contact for residents, resolving enquiries promptly and delivering excellent customer service within KPIs
* Investigate and address tenancy breaches and housing fraud, preparing and presenting cases for court where necessary
* Lead on anti-social behaviour cases and support the creation of safe, cohesive neighbourhoods
* Collaborate with Property and Estate Services teams to ensure estates are clean, safe, and well maintained through regular inspections
* Support vulnerable residents by identifying risks and signposting to appropriate support services
* Contribute to new developments by influencing design/service planning and managing seamless handovers
Essential requirements:
1. Full UK Drivers License