Overview
Talent Acquisition Assistant at NFP, an Aon company
We’re hiring for an Applications Support Analyst (Acturis) to support our growing Technology team. You will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems, working closely with the Senior Analyst to ensure seamless operations across our core insurance platforms.
Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon Group and specializes in Insurance, Health and Safety, Employee Benefits, and HR/People and Talent solutions. NFP is an inclusive Equal Employment Opportunity employer.
Responsibilities
* Support employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
* Assist with application issues, future acquisitions and business integrations
* Log and manage incidents and service requests using enterprise-level ticketing systems
* Support application integration, data migration and onboarding processes during acquisitions
Qualifications and Skills
* Experience supporting end users including insurance accounts, claims and finance handlers
* Troubleshooting skills with escalation to third-party providers as needed
* Strong Acturis platform knowledge and understanding of data structures (preferred)
* Proficiency with enterprise-level service desk systems
* Excellent communication, customer service and problem-solving skills
* Ability to train others, share knowledge, take initiative and work dependably
What You’ll Love About Working Here
* Working in a dynamic, fast-paced organisation in an exciting industry
* The opportunity to do globally impactful work from day one
* Learning from industry and business line specialists with decades of experience
* A huge variety of projects to work on and challenges to solve
* Our People First culture, focused on wellbeing and development
* A rich suite of employee benefits and out-of-work perks
Benefits
* Finances: Matched employer pension contributions; Life Assurance and Group Income Protection; lifestyle discounts
* Work-life balance: Hybrid working option; Generous annual leave
* Health and wellbeing: Initiatives and resources to support physical and mental health; extra days off for wellbeing
* Charity and community: Opportunities to support charities; volunteer opportunities; apprenticeship program for local schoolchildren
* Social: Regular employee events and social activities; good office locations
* Inclusion and belonging: Inclusion and Belonging committee and programs to support all colleagues
NFP is an inclusive Equal Employment Opportunity employer.
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