Technical Customer Support Excellent company benefits including parking, 25 days holiday and company bonus £££ Sheridan Ward Recruitment are so excited to be working alongside a fantastic and progressive company in Watford. They have grown so much across the years they have been established and this is showing no sign of slowing down. They are looking to employee smart, dynamic and customer focused individuals into their technical support team. You will be coached and monitored through the journey of learning their products to support customers with the best service you can. They have a huge customer satisfaction rating and are excited to add fresh ideas from new employees! Are you technically minded? Do you enjoy playing around with electrical products? Are you the go to person amongst friends and family to fix electronics, or the wifi in the house? This could be the perfect role for you! Duties include: Answering inbound calls and emails from customers Talking them through product problem diagnostics Following up queries from the sales team Completing product investigations Creating support tickets