Are you passionate about delivering outstanding customer service and eager to develop your technical skills in the electricity distribution sector? UK Power Networks is searching for a driven Technical Support Assistant to join our Connections team in Colchester. As a permanent member of our staff, you'll benefit from a competitive salary of £39,283 with a 3% bonus.
In this engaging role, you'll report to the Lead Design Engineer, collaborating closely with designers to assess customer requirements, analyse points of connection, prepare quotations, and deliver exceptional advice and support throughout the connection process. You'll provide clear, accurate information to customers and colleagues, tackling technical queries and working to tight deadlines on project re-quotes and revalidations. Your responsibilities will include reviewing costs against budgets, supporting more complex projects as needed, and monitoring data entry into SAP and other company systems. You'll also help the team maintain compliance with regulatory standards, minimise complaints, and achieve financial, safety, and quality targets. All the while, you'll develop your knowledge of network records, LV network procedures, and current standards, gaining invaluable experience in electricity network design and pricing.
To succeed, you'll need a City & Guilds 232 in Electrical Engineering, be familiar with Connections business processes, have an understanding of standards and licence conditions, and be comfortable using Microsoft packages, SAP, and Netmap (Navigator experience is a plus). If you're detail-oriented, have a history of delivering excellent customer service, and are keen to gain organisational awareness and pricing experience, this is the perfect opportunity to launch your career.
Don't miss your chance to make a real impact. Apply by 18/03/2026 and become part of a supportive, high-performing team at UK Power Networks. Step into a role where your commitment to customer service and drive for technical excellence will be recognised and rewarded. To view the full job description, please click apply which will direct you to our careers page