Field Liaison Supervisor
Conducting assessments of packages for new service users, quality assessments and re-assessments as required timeously.
Conducting quality assurance checks through personal visits to service users, attending assessments
and reviews.
Representing the company in meetings with local authorities and commissions as and when required.
Ensuring that there is a copy of the weekly schedule available prior to the start of the week.
Collecting and collating data from the care workers in order to submit quarterly KPI information.
Ensuring that regular team meetings are held with staff to discuss any job related issues, share company
information and encourage knowledge sharing between staff
Generic Duties: In addition to specific responsibilities, the role will also be responsible for ensuring:
The maintenance of confidentiality of all information unless otherwise permitted by management
Full compliance with company’s vision, values, policies and procedures
Compliance with legislation and GSCC Code of Conduct as reflected in company procedures
Undergo training and professional development as directed by the company
Work in a manner that promotes team work and a collegial environment
Active and positive promotion of the company’s image and brand
Other duties that may be assigned by management
Qualifications and experience: The following qualification, skills and experience are required for this role:
QCF Level 2+ preferred
Experience working in the care environment, preferably in domiciliary care
Experience in supervising and managing staff
Excellent knowledge of care standards in domiciliary care
Good knowledge of health and safety
Excellent time management and ability to prioritise
Strong administrative and organisational skills
Customer Care focussed
Promotion of equal opportunities for service users & staff
Administrative & organisational skills
Excellent written and verbal communication skills
Valid driver’s licence and use of own car
Ability to work flexibly as required i.e. anytime between 6am and 10pm any day of the week