Job Title: Operations Lead/Manager
Location: London, WC2H 8AG
Mode of working: Hybrid (3 Days/Week)
Job Type: Contract until Feb 2027
Key Responsibilities
* Manage multiple ongoing projects within Search operations, ensuring smooth operationalisation of engineering requests and partner launches.
* Bridge between teams — act as liaison among engineering, product, and vendor operations teams to streamline workflows and identify process synergies.
* Conduct feasibility assessments of new requests: evaluate requirements, determine what is feasible, and push back when necessary.
* Operationalise launches — ensure that new products or features are supported effectively through structured processes.
* Create clear documentation and workflows, outlining step-by-step instructions for vendor teams and ensuring they understand data handling and quality requirements.
* Monitor performance and quality metrics (volume, turnaround time, customer satisfaction) to identify inefficiencies or root causes of issues.
* Work with vendor teams to resolve quality issues and maintain high standards.
* Perform basic data analysis using internal tooling and Salesforce-like systems to interpret performance and satisfaction metrics.
* Conduct landscape and process analysis to identify opportunities for operational improvements and scalability.
* Support cross-functional collaboration, ensuring process alignment and consistency across different orgs and regions.