Job Description
Resident Liaison Officer
Site-Based | Building Refurbishment | Social Housing
We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects.
Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme.
This is a dual role combining site supervision with resident engagement — ideal for someone who enjoys both operational responsibility and working closely with people.
The Role
As Assistant Site Manager, you will:
* Supervise assigned workstreams on site
* Promote and enforce a strong health & safety culture
* Monitor quality control and productivity across your area
* Support the Site Manager with planning, scheduling and resource management
* Liaise with client representatives where required
* Address programme issues, delays or operational challenges
* Support investigations where required (H&S or disciplinary)
* Help drive a positive, collaborative team culture
As Resident Liaison Officer, you will:
* Act as the main point of contact for tenants during works
* Arrange and attend resident consultations and open days
* Provide pre-start communication (letters, calls, visits)
* Manage appointments between tenants and trades
* Identify and support vulnerable residents
* Address concerns and resolve issues during delivery
* Support aftercare and resident satisfaction
* Assist with community engagement initiatives and events
What We’re Looking For
Essential:
* Experience within occupied social housing refurbishment
* Strong communication and interpersonal skills
* Confident dealing with residents, clients and site teams
* Ability to motivate and organise teams on site
* Proactive and solution-focused
* Empathetic and customer-focused
* IT literate
Desirable:
* Ability to multi-task and manage competing priorities
* Comfortable working to tight deadlines
* Adaptable and responsive to change
Why Apply?
* Long-term pipeline of secured refurbishment works
* Strong, supportive site management structure
* Opportunity to play a key role in both delivery and customer satisfaction
* Training and development opportunities
If you have experience in social housing refurbishment and enjoy being both operationally hands-on and resident-facing, we’d love to have a confidential conversation.
Apply now or contact us directly for more information.