Job Title: E2E Program Manager ( ITSM CMDB Remedy/Helix )
Location: Reading- 3 days Onsite
Job Type: 12 Month Fixed Term
Job Summary:
Role Overview:
The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.
This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.
Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget.
Key Responsibilities:
1. Program Leadership & Delivery:
* Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.
* Define program scope, technical architecture alignment, timelines, and success metrics.
2. Technical Oversight:
* Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.
* Review designs, integration plans, and ensure compliance with industry standards.
3. Stakeholder Management:
4. Act as the primary technical and delivery interface for client leadership.
5. Manage expectations and ensure alignment between business and technical objective...