Job Description: Customer Service Team Member at Ocado Logistics
Join Ocado Logistics, where there are bags of possibilities. We are committed to providing an outstanding customer experience. As a Customer Service Team Member, you will play a vital role in delivering top-quality products on time and efficiently.
Role Highlights:
* Deliver groceries in all weather conditions, with automated route planning and pre-loaded vans.
* Work flexible hours including evenings and weekends, with premiums increasing your average hourly earnings to £13.90.
* Paid breaks and overtime opportunities to enhance your earnings.
Benefits include:
* Company pension with up to 7% matched contributions after 3 months.
* Digital health and wellbeing services, including virtual GP appointments.
* High street shopping, entertainment, and restaurant discounts.
* Life insurance from day one.
* Discounts on weekly shopping and voluntary benefits like dental and travel insurance.
* Opportunities for career progression within the company.
Requirements:
* Full UK or EU driving licence with at least 6 months of driving experience and no more than 6 penalty points.
* No driving disqualifications in the past 5 years.
* Over 18 years old, as some deliveries involve alcohol.
* Good communication skills for a customer-facing role.
Application Process:
* Complete an online application—no CV needed.
* Our recruitment team will conduct licence and right-to-work checks.
* Tour the site and meet the team for Q&A.
* Complete DBS checks.
* Receive an offer and start your career with Ocado Logistics.
Contract Details:
* Permanent contract, 40 hours per week including paid breaks.
* Work any 5 days out of 7, with shifts starting as early as 05:30 and ending as late as 00:00.
* Shift rota provided up to 13 weeks in advance.
Pay:
Paid every 4 weeks, with rates varying by shift and premium times.
We are a Disability Confident employer, promoting inclusivity and equal opportunities for all.
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