As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
Responsibilities
* Deliver a safety first culture with the customer at heart of everything.
* Deliver balanced performance across key business metrics and KPI measures in line with business goals and objectives.
* Ensure the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
* Work as a member of the Fleet team with a customer first attitude.
* Ensure colleagues focus on a safety first culture at all times.
* Improve returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
* Support the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
* Deliver a customer first service through the management of pick to manifest times and achieving all service level agreements.
* Support the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
* Ensure a best in class service is delivered at all times to cement customer excellence.
* Be flexible with day to day tasks to best support the branch.
Qualifications
* Great communication skills and the ability to develop customer relationships.
* Ability to utilise technology to execute comprehensive fleet checks and deliver a zero accident mentality while maintaining a safety first culture for all employees and members of the public.
* High levels of focus, energy and drive.
* Good business acumen.
* Always delivering best in class service to establish customer experience excellence.
Benefits and Compensation
* 22 days annual leave.
* Hapi benefits retail discount.
* Staff discount.
* Genuine career progression.
* Access to a 24‑hour Employee Assistance Programme, offering financial and wellbeing support.
#J-18808-Ljbffr