We are excited to share an opportunity for you to join the Facilities Management team at Canterbury City Council as a Tenant Engagement Officer.
* We are embarking on an exciting project to retrofit our social housing properties to reduce fuel poverty and improve the standard of our properties for our tenants.
* In the role, you will work with the FM team and tenants who are having retrofit works done to their homes, working to PAS 2035 standards.
* You’ll support the Project Manager and wider team with tenant engagement through the whole retrofit journey and will be part of a team making a real difference to our tenants and their homes.
What’s in it for you?
* Salary of £35,064
* Cost of living pay award negotiated annually as a salary increase
* Flexible, hybrid working - we understand the importance of a good work-life balance.
* We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave.
* We do not work on Bank Holidays.
* A fantastic local government pension scheme.
* We’ll support and encourage your career by providing excellent opportunities for training and development, as well as cover your Professional Body Membership fees where essential to the role.
* Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
* An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
* Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
About this job:
* This role will be working with and supporting tenants who are having retrofit works done to their homes .
* Here’s what you’ll get up to:
* You’ll be supporting the Project Manager in developing and implementing a tenant engagement plan
* You’ll be visiting tenants in their homes to provide support and updates
* You’ll be liaising with contractors about the work they are undertaking
* You’ll be liaising with other teams in the council to coordinate communication and ensure tenants are supported, engaged and informed.
Working pattern:
* Monday to Friday, excluding bank holidays
* This is a full-time role working 37 hours per week
* We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more.
* We support flexible working and working from home with regular visits to the office when collaborating with colleagues, attending staff conferences and team meetings.
Contract type: permanent
About you, the ideal candidate for the job:
Your knowledge
* Tenant engagement and techniques used to maximise tenant buy-in
* Different forms of public engagement, including early engagement, consultations and surveys
* Retrofitting standards e.g. PAS2035
Experience
* Working to deadlines in a pressurised environment
* Collaborating with a number of teams to achieve desired outcomes
* Flexible approach to work
* Tenant engagement in a social housing environment
Skills
* Excellent communication skills in different forms of media
* Competent in MS Office and other service-based software
* Prioritising workload to meet deadlines
Your qualifications
* Maths and English GCSE or equivalent
Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment checks.
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Facilities Management team, please contact Collette Wells by emailing collette.wells@canterbury.gov.uk. Collette is our Assets Officer (Sustainability) and very much welcomes your email.
Interview Date: 28 July 2025