Job overview
We are recruiting for a Patient Services Administrator - Treatment Centre who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an exciting opportunity has arisen to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator.
You will be required to work cross site at Lister Hospital, New QEII Hospital in Welwyn Garden City and Hertford County Hospital.
This role has shift working patterns (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross site covers and working on one Saturday a month.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.
You will need to be confident dealing with members of the public in both face to face and telephone situations.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
This involves booking clinics, answering the phone, providing reception cover for clinics.
Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department.
Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.
Confirm the validity and accuracy of patient demographics and update appropriate systems.
Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.
Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications and Training
Essential criteria
* NVQ level 3 or equivalent
* Literate and numerate
Desirable criteria
* ECDL
Previous Experience
Essential criteria
* Ability to work in a busy office Environment
* Keep accurate and complete records consistent with legislation, policy and procedures
Desirable criteria
* Experience of NHS patient records processes
* Understanding of NHS/ procedures
Skills
Essential criteria
* Good keyboard skills
* Excellent IT skills
* Communicate with a range of people on a range of matters in a form appropriate to them and the situation.
* Assist with Improving communication
Knowledge
Desirable criteria
* Knowledge of NHS PAS systems
* Knowledge of Choice and waiting time targets
Other Requirements
Essential criteria
* The ability to work unsupervised with managerial support
* Flexible