Job Description
Role Purpose
Design, develop, and support Microsoft Dynamics 365 (Customer Service, Sales, Marketing) and Power Platform solutions within an Agile, product-based environment. Translate business requirements into scalable technical solutions and support continuous improvement of platform capabilities.
Key Responsibilities
* Design and develop custom Dynamics 365 CE and Power Platform solutions
* Configure and optimize Omnichannel & Copilot Studio (chat, voice, digital channels, IVR)
* Build solutions using Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages
* Implement workflows, custom actions, and JavaScript customizations
* Integrate Dynamics 365 with external systems and Azure services
* Manage Dataverse security, data modelling, and performance
* Support Agile ceremonies and contribute to DevOps-led delivery
* Provide technical guidance to team members
* Troubleshoot, support, and document solutions within an ITIL service environment
Essential Skills & Experience
* 5+ years experience with Dynamics 365 CE and Power Platform
* Strong experience with Omnichannel & Copilot Studio (IVR mandatory)
* Hands-on development using C# (.NET), JavaScript, HTML, SQL
* Strong knowledge of Dataverse architecture and governance
* Experience with Azure Logic Apps, Functions, Service Bus, Key Vault
* Strong DevOps & CI/CD experience using Azure DevOps
* Proficient with XRM Toolbox
* Experience working in Agile/Scrum teams
* Excellent communication and stakeholder collaboration skills
* Eligible for or able to obtain SC Clearance