Job Description
Service Manager - We are working with a specialist company based in Cambridge, specialising in renewable heating and cooling technologies. Due to continued growth, they are looking to appoint an experienced Service Manager to lead and develop the mechanical service department. \n\nAs Service Manager, you will take full responsibility for the day-to-day management of the service team, ensuring high levels of performance, organisation, and customer satisfaction.
You will be hands-on when required, providing technical support and fault diagnosis across a range of renewable systems. \n\nYour role:\n\nManage and lead the mechanical service department\nPlan, schedule, and coordinate service and maintenance works\nProvide advanced fault detection and diagnostic support on heat pump systems\nEnsure service jobs are completed efficiently, safely, and to a high standard\nLiaise with customers, suppliers, and internal teams\nMaintain accurate service records, reports, and documentation\nSupport team development, training, and performance management\n\nRequirements:\n\nProven experience managing a service or maintenance team\nStrong technical background in mechanical systems, ideally heat pumps or renewable technologies\nHighly organised with excellent problem-solving skills\nConfident in fault finding and troubleshootin...