Overview
The Operational Logistics Officer ensures the efficient coordination and delivery of Waste and Street Cleansing services. This role supports daily operations, optimises service schedules (workpacks) and contributes to continuous improvement through data analysis, stakeholder collaboration, and using digital tools and systems to enhance decision-making and operational transparency. The position directs day-to-day operational logistics to ensure services are delivered efficiently, on time, and in accordance with established performance standards.
Responsibilities
* Direct the day-to-day operational logistics to ensure services are delivered efficiently, on time, and in accordance with performance standards.
* Optimise service schedules and resources to support the seamless execution of frontline activities.
* Plan and manage operational schedules using digital tools.
* Coordinate logistics across multiple service areas, including waste collection, street cleansing, bulky waste, and bin deliveries.
* Monitor service performance against SLAs and KPIs, and initiate corrective actions where needed.
* Respond to resident enquiries and complaints across various channels within agreed timeframes.
* Support service continuity and emergency response planning during operational disruptions or adverse weather conditions.
Qualifications
* Experience in planning and managing operational schedules using digital tools
* Proven ability to coordinate logistics across multiple service areas, including waste collection, street cleansing, bulky waste, and bin deliveries
* Strong skills in monitoring service performance against SLAs and KPIs, with a track record of initiating corrective actions where needed
* Excellent communication skills, with the ability to respond effectively to resident enquiries and complaints across various channels and within agreed timeframes
* Demonstrated experience in supporting service continuity and emergency response planning during operational disruptions or adverse weather conditions
Benefits
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
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