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Job Description
Job title: Client Relationship Manager
Salary: up to £35,000
Location: Peterborough, mostly remote
We’re looking for a dedicated Client Relationship Manager to be the main contact for our corporate clients, fostering strong relationships and ensuring client satisfaction.
Responsibilities
* Serve as the primary contact for corporate clients, managing communication and addressing inquiries.
* Build and maintain relationships with key stakeholders within client organizations.
* Coordinate issue resolutions and service escalations, working with internal teams as needed.
* Monitor client satisfaction, gather feedback, and proactively improve service quality.
* Review and update Service Level Agreements (SLAs) annually and create new SLAs when necessary.
* Document and manage service changes, ensuring costs are communicated and agreed upon with clients.
* Lead service meetings per SLAs, tracking actions and follow-ups.
* Support onboarding of new clients to establish strong initial relationships.
Requirements
* Strong communication skills, both written and verbal, with the ability to engage various stakeholders.
* Client-focused with a proactive, solution-oriented mindset.
* Ability to handle multiple relationships and tasks independently and as part of a team.
* Adaptable with a positive approach to client needs and challenges.
* Knowledge of savings and investment products is a plus.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Staffing and Recruiting
Peterborough, England, United Kingdom
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