Are you ready to be part of an award-winning team that redefines
hospitality? Firmdale Hotels, renowned for its unique style and commitment to
excellence, is seeking a dedicated Night Auditor/Receptionist to join our
vibrant Ham Yard Hotel in the heart of London. If you are passionate about
delivering outstanding customer service and creating memorable guest
experiences, this could be the perfect opportunity for you!
Firmdale Hotels is a collection of luxury hotels known for their bold,
contemporary designs and exceptional service. Each hotel in our portfolio
offers a unique experience, blending modern sophistication with traditional
comfort. We pride ourselves on our attention to detail, our commitment to
sustainability, and our dedication to providing our guests with unforgettable
stays.
As a Night Auditor/Receptionist, you will play a crucial role in
ensuring the smooth operation of our hotel during the night. Reporting directly
to the Front Office Manager and Night Manager, you will balance end-of-day
accounts for all departments and you will be at the forefront of our guest
experience, ensuring every interaction is marked by warmth, professionalism,
and impeccable service.
Responsibilities:
* Handle
end-of-day bookkeeping, auditing, and account reconciliation.
* Investigate
and resolve out-of-balance accounts.
* Maintain
accurate financial records and ledgers.
* Answer
incoming calls and direct them to the appropriate departments.
* Upsell
hotel facilities and room categories to enhance guest experiences.
* Uphold
and deliver consistent Firmdale standards.
* Provide
exceptional customer service, exceeding guest expectations at every
opportunity.
* Conduct
efficient check-in and check-out processes, demonstrating meticulous
attention to detail.
* Handle
guest inquiries and requests promptly and courteously, resolving any
issues with grace and efficiency.
* Maintain
a welcoming atmosphere in the lobby area, ensuring guests feel valued and
attended to.
* Collaborate
closely with other team members to uphold our high standards of service
and efficiency.
* Undertake
administrative duties with accuracy and diligence, ensuring smooth
operations throughout the night.
* Remain
vigilant and responsive to any security or emergency situations, adhering
to established protocols to ensure guest safety.
What you Need:
* Previous
experience as a Night Auditor, Hotel Receptionist, or Night Receptionist
is essential. Familiarity with the Opera system is highly desirable.
* Excellent
communication skills, a professional telephone manner, and superb
attention to detail. Strong problem-solving abilities and the capacity to
multitask are crucial.
* A
warm, friendly, and confident personality with a genuine passion for
delivering memorable guest experiences. Excellent personal presentation
and resilience to handle the demands of the role.
* A
genuine passion for hospitality and a dedication to delivering exceptional
guest experiences.
* A
keen eye for detail and the ability to multitask effectively in a
fast-paced environment.
What We Offer:
*
Competitive hourly rate of £15.00–£17.00, inclusive of service charge.
* A
structured 4-day-on, 4-day-off schedule, providing a healthy work-life
balance.
* Access
to Wagestream our financial wellbeing app. Stream your accrued earnings
before pay day, benefit from everyday savings and real time financial
coaching.
* Health
cash plan (including contributions towards dental, optical,
alternative and complementary therapies)
* Discounted
cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary
meals on shift
* Referral
bonus scheme for recommending top talent
* Flexible
scheduling without split shifts
* Dry
cleaning service for work attire and discounted personal dry cleaning
* Enhanced
holiday allowance based on length of service
* Season
ticket loan for convenient commuting
* Ongoing
training, professional development, and fully funded English lessons
* Regular
social events, team activities, and fitness sessions
* Benefits
like cycle to work scheme and annual long service awards
* One
allocated paid day per year for volunteering work
* Exclusive
discounts at Design Hotels, staff sales, spa discounts, and product perks
* And
much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.