Consumer Claims Paralegal - Italian Speaking(16459)
Description
We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
>Have experience in aviation or dispute resolution claims
>Are a native-level Italian speaker with excellent written and verbal communication skills in Italian
>Enjoy managing a busy caseload and building strong relationships
The Team
You’ll join our dedicated legal team, working closely with colleagues across easyJet and with external legal partners. Together, we support the business in responding to consumer legal challenges, ensuring our customers receive the best possible service during times of operational disruption.
The Role
As a Consumer Claims Paralegal for Italy, you will play a key role in managing and processing legal challenges related to operational disruptions, with a focus on claims for delays and cancellations. You will review cases, decide which should be legally challenged, and ensure all systems and databases are accurate and up to date. You will handle a range of legal cases, including litigated and alternative dispute resolution claims, from start to finish. This includes meeting deadlines, preparing for trials, and using operational data to support cases. You will work closely with internal and external legal teams, advise on EU 261 legislation and consumer laws, and provide guidance to the business during times of disruption. You will also maintain records, process payments, and keep evidence and precedent databases up to date.
Business Area
Legal
Primary Location
United Kingdom-London-London Luton Airport
Organisation
Legal
Schedule
Full-time
Unposting Date
19/11/2025, 11:59:00 PM