Healthcare Services Administrator
An exciting opportunity has arisen to join the Radiology team at Sheffield Children’s Hospital, supporting the delivery of a high-quality, specialised paediatric diagnostic imaging service.
You will provide an efficient administrative and clerical service to the Radiology Department, offering support to the Radiology Secretary, PACS team, and wider administrative team. The role involves managing calls and enquiries, analysing queries, escalating issues as appropriate, and maintaining accurate records.
You will work closely with parents and patients, some of whom may be distressed, and must communicate in a sensitive, caring, and professional manner in line with the Trust’s CARE values. Strong communication skills and the ability to work effectively with families and stakeholders are essential.
Main duties of the job
Reporting into the PACS/RIS Manager, some of your responsibilities will include:
* Provide administrative support to the Radiology Secretary, PACS team, and clerical team
* Use RIS, Careflow, and PACS to manage patient records and radiology images
* Handle image transfers, PACS queries, and ensure image availability
* Support MDTs, meetings, and SLAs, including note-taking
* Assist with invoicing and finance processes alongside Finance
* Provide reception cover, booking and registering patients
* Print and distribute reports and cover the Radiology Secretary when required
About us
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England – and the top-ranked trust in the North East and Yorkshire – in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values – Compassion, Accountability, Respect, and Excellence – to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children’s health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts – helping you thrive at work and beyond.
The closing date is 03 June 2026
Job responsibilities
For more information on the main responsibilities for this post, please refer to the job description and person specification.
This role has been assigned the occupation code 6131 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, we’re building a workplace where everyone belongs.
Person Specification
Experience
* Experience working in a secretarial or clerical role
* Experience of working with Hospital IT systems
* Customer service experience acquired from working in a customer service environment.
* Experience in accurately updating systems including database and spreadsheet management.
* Experience providing administrative support for meetings, including preparation and note taking.
* Experience in working with customers to resolve queries and find solutions to problems.
* Training on Careflow system
* Appropriate training on other Trust Information systems essential to the role – RIS and PACS
Knowlege and skills
* Ability to self-manage own workload, and referring when appropriate
* Knowledge of data protection, information governance and working with confidential, sensitive information.
* Training on Careflow system
* Knowledge of data protection, information governance and working with confidential, sensitive information.
* High levels of attention to detail with ability to input information into different systems.
* Ability to use various Microsoft Office programmes.
* Ability to explain processes to people clearly adapting communication style as necessary.
* To be able to work as part of a team and autonomously.
* Ability to navigate challenging conversations with empathy and clarity, particularly when addressing concerns about long wait times with parents or patients.
Personal attributes
* Willingness and ability to work flexibly.
* Willingness to learn and acquire new knowledge and skills in areas new to the post holder
* Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Sheffield Children’s NHS Foundation Trust
£25,760 to £27,476 a year per annum pro rata
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