Service Desk Team Leader, £35,000 per annum Benefits, Northwich (Cheshire), Hybrid working included i.e. 3 days in the office, 2 from home, Global Company with greta culture. Overview of the Service Desk Team Leader: Are you ready to step up, stand out, and LEAD? If you're a powerhouse of tech know-how with a heart for service and a passion for inspiring others—then this Service Desk Team Leader opportunity is your stage. As a Service Desk Team Leader, you will become the heartbeat of our clients service desk operations, guiding a team of top-tier engineers to deliver world-class support to high-value clients. This isn't just team leadership—this is leadership at its finest. You'll bring clarity to chaos, structure to scale, and energy to execution. Service Desk Team Leader Duties: * Own service desk productivity, ensuring tasks are prioritised, covered, and completed on time—every time. * Build a culture of motivation, collaboration, and excellence—because energy is contagious. * Be the go-to leader for support, escalations, and coaching—leading from the front, not the sidelines. * Drive KPI performance with purpose, passion, and precision. * Identify and champion continuous improvement in processes and people. * Mentor, develop, and elevate your team—because leaders grow leaders. This Service Desk Team Leader role is your chance to make a measurable impact and build a high-performing team that delivers not just service, but success. Experience Needed / What's in your DNA? You’re not just tech-savvy—you’re people-smart. You combine sharp IT knowledge with emotional intelligence. You’re structured, strategic, and READY to inspire. You’ll bring: * Experience in service desk leadership or coordination. * Knowledge of Broadband & Voice products, Ethernet, and IT systems e.g. FTTC, FTTP, MPF, VOIP * Experience of working in a Telecoms Industry will be a strong advantage to the role * A strong grasp of Microsoft Office, ITSM tools, and ITIL frameworks. * Exceptional communication skills—clear, confident, and calm under pressure. * Bonus if you have: Power BI skills, telecoms industry experience, and a results-driven mindset