Victim Care Officer
We have an exciting opportunity for a Victim Care Officer to join the Casework team in South Wales, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Cardiff Office location 2nd Floor, Rumney Police Station, Newport Road, Cardiff, CF3 4FD Full time/Part time Full time Hours per week 37.5 Work schedule Monday-Friday 9am-5pm / 10am-6pm Basic Salary £24,949.40 Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 10/11/2025 Ref No 6411
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
1. Flexible working options including hybrid working
2. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
3. An extra day off for your birthday & options to buy or sell annual leave
4. Pension with 5% employer contribution
5. Enhanced sick pay allowances, maternity & paternity payments
6. High Street, retail, holiday, gym, entertainment & leisure discounts
7. Access to our financial wellbeing hub & salary deducted finance
8. Employee assistance programme & wellbeing support
9. Access to EDI networks and colleague cafes
10. Cycle to work scheme & season ticket loans
11. Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Cardiff though we are operating a hybrid working model which involves 3-days working from our office base and 2-days working from home.
As a Victim Care Officer you will be:
The role involves working as part of a small team providing telephone-based support to the victims and witnesses of crime ensuring we achieve our aim of helping people recover from the impacts of crime.
South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced, As a Victim Care Officer you will offer emotional and practical support, assess risk and well-being, and signpost to relevant support to help enable the victim of crime to take control of their situation.