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Senior Messaging Engineer, Crawley, West Sussex
Client: bet365
Location: Crawley, West Sussex, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Who we are looking for
A Senior Messaging Engineer who will actively manage, support, and develop Unified Communication (UC) technologies across the business.
You will contribute to engineering and architecture disciplines by utilizing your knowledge to plan, build, deploy, and support new and existing UC technologies.
You will collaborate with other teams to proactively monitor system performance, address and resolve issues, and ensure service availability is maintained and improved to enhance user experience.
You will contribute to planning discussions on IT investments, ensuring solutions and systems are delivered in line with Information Security and Governance requirements.
This role is eligible for the company’s hybrid working from home policy.
Preferred skills and experience
* Experience as a 3rd line Unified Communications Engineer.
* Experience designing, configuring, and implementing solutions within an organization.
* Skilled in delivering, implementing, and supporting Microsoft Exchange, both Online and On Premise.
* Skilled in supporting Microsoft Teams.
* Experience maintaining, supporting, and managing Cisco Ironports such as ESA.
* Experience supporting MDM technologies, preferably Workspace One.
* Strategic planning and decision-making skills to align IT with business objectives.
* Ability to understand and deliver tasks and projects to business standards.
* Ability to work to deadlines with a pragmatic approach to administration, governance, and risk.
Main Responsibilities
* Maintaining and managing core UC services and providing improvements.
* Working with IT management and other teams to design, develop, deploy, and administer collaboration services.
* Participating in product evaluations, system testing, and lifecycle management.
* Enforcing security controls when enabling new UC applications and features, with proper documentation.
* Participating in scheduled and unscheduled system maintenance, change management, on-call, and off-hours support.
* Maintaining a UC Service Catalogue with service definitions and technologies.
* Enforcing governance of UC applications and features in line with ISG standards.
* Setting up UC applications, features, technical designs, standards, and process documentation.
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