Head of Partner Support – Close Brothers
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About the Role
At Close Brothers, we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
The Head of Partner Support is a vital and visible front‑line leadership role within Close Brothers Motor Finance (CBMF). The role holder will be accountable for direct and indirect front‑line partner and customer‑facing business operations, and will manage, develop, nurture people, and build strong relationships with key stakeholders across the bank.
Responsibilities
* Ensure operational excellence practices and robust measurement are embedded and service is delivered within your span of control to the required performance standards.
* Maintain an effective control environment by ensuring all QA, compliance and risk management obligations are delivered to the required standard.
* Build and maintain strong relationships with key partners, both internal and external, including dealer partners, key stakeholders, and attending dealer‑facing meetings, sales forums and conferences.
* Support sales teams to ensure all aspects of the motor proposition are realised.
* Ensure effective change implementation and business readiness by ensuring all change routes into business operations follow a defined operational readiness process.
* Work in close partnership within a matrix environment to ensure strong interlock on business priorities and change activities.
* Lead efforts to resolve partner issues, ensuring smooth coordination between internal teams (sales, finance, operations) and external partners.
* Oversee the technology and CRM systems to track partner interactions, ensuring smooth communications and transactions between sales and operational colleagues are recorded accurately.
* Implement risk management strategies to mitigate any potential issues that could impact partner relationships or business operations.
Qualifications
* Demonstrable track record of successfully managing managers and developing, nurturing talent within a broad operational context.
* Highly commercial with demonstrable experience of managing and leading commercial functions such as desk‑based sales, lending, underwriting or sales support.
* Excellent communication and interpersonal skills, both written and verbal, with experience of working in a matrix environment.
* Effective negotiation skills to ensure mutually beneficial agreements and partnerships.
* Ability to develop, analyse and interpret MI at a strategic level.
* Ability to write detailed, structured reports and make recommendations based on MI and business intelligence.
About Close Brothers
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people mainly in the UK and Ireland and are listed on the London Stock Exchange and a constituent of the FTSE 250.
We are committed to inclusivity and accessibility. If you need the job description or application form in an alternative format, please email recruit.ssc@closebrothers.com.
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