Overview
Join to apply for the Assistant Reception Manager role at Valor Hospitality Careers UK
£32,240.00 Per Annum / £15.50 Per Hour, 40 Hours per week. Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.
As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.
Responsibilities
* Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
* Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
* Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
* Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
* Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
* Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
* Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
Qualifications
* Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
* Strong leadership skills with the ability to inspire and manage a team effectively.
* Excellent communication and interpersonal skills.
* Proficiency in hotel management software (e.g., Opera, PMS).
* Strong organizational skills and attention to detail.
* Ability to handle stressful situations with a calm and professional demeanor.
* Flexibility to work various shifts, including weekends and holidays.
Benefits
* Exclusive discounts for you, your friends and family
* Valor team member rates at UK hotels, with rooms from just £30 Bed and Breakfast
* Discounted stays for friends and family
* 50% discount when dining in our restaurants and bars
* Free meals while on duty
* Access to high-street discounts on a range of shops, experiences and more
* Up to 40% savings on a wide range of bikes with the Cycle To Work Scheme
* Generous refer-a-friend bonuses, starting at £250
Wellbeing and Career Growth
* A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including our #HealthyHabits campaign.
* Access to our Employee Assistance Programme, providing free confidential advice, 24/7 for you and your family.
* Healthcare Cash Plan options, from just £5 per month.
* Fully funded apprenticeship programmes and internal development programmes.
* Monthly and annual team member service awards to recognise achievements.
Equality and Opportunity
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Across the UK, Valor Hospitality Careers UK operates 37 hotels across brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Management
* Industries: Hospitality
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