💻 Support Technician – Laptop Set-up Refresh Clinic
Location: Onsite | Contract-Based | Immediate Start
LISBURN
SC Clearance Ideally
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
🔧 Key Responsibilities:
* Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
* Login to systems using contractor-provided devices under guidance and supervision.
* Perform hands-on laptop refresh activities following the defined project processes.
* Collect legacy devices from users and issue new devices based on the migration schedule.
* Ensure accurate device tracking — handover and collect the correct number of units daily.
* Update all steps in the Contractor’s workflow management system with precision.
* Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
* Carry out daily manual stock checks and communicate findings to site leadership.
* Prepare collected devices for return — package using original boxes, label per Designation Rules (“Disposal” or “Refurbishment”).
* Secure all devices and equipment in onsite storage at the end of each day.
🧰 Skills & Requirements:
* Previous experience in IT support, deployment, or refresh projects.
* Strong attention to detail and ability to follow strict processes.
* Good communication and reporting skills.
* Ability to work independently and within a team.
* Physically able to move equipment between locations safely.