Overview
Job title: Administrative Assistant / Receptionist (part-time). Fairfield Surgery is an 8,300 patient GMS practice based in the Port Talbot Resource Centre. The role supports the practice team with administrative tasks, reception, and appointment management in a fast-paced environment.
Location: Fairfield Surgery, Port Talbot Resource Centre, Port Talbot, SA12 7BJ. Salary: £12.21 per hour. Working pattern: Part-time; Monday to Friday, day shift 8:00 am – 6:30 pm (hours may be spread over 4 days). Contract: Permanent. Date posted: 05 September 2025.
Responsibilities
* Maintain and monitor the practice appointment system; book appointments and recalls; monitor patient flow.
* Process personal, telephone, and electronic requests for appointments; answer incoming calls and transfer or respond to requests appropriately.
* Provide general administrative support (scanning, copying, supporting the clinical team) and reception duties; manage the reception area and notice boards.
* Initiate contact with and respond to requests from patients, team members, and external agencies; enter new/temporary patient registrations and relevant information.
* Handle general enquiries, explain procedures, and arrange new or follow-up appointments; triage urgent cases as appropriate.
* Enter patient information into the computer and manage triage/home visit requests as required; process private charges where applicable.
* Contribute to a positive, friendly image of the practice in person or by telephone.
Experience and Qualifications
Essential:
* Excellent customer service skills with a courteous and friendly demeanour.
* Excellent IT skills with solid knowledge of Microsoft Outlook (and Excel/Word as relevant).
Desirable:
* Experience of working in primary care and/or a reception role; ability to work independently.
Education: GCSE level A-C or equivalent (Essential).
About us
Fairfield Surgery is a friendly practice with a clinical team including GP Partners, Practice Pharmacist, Practice Nurses, and a Health Care Worker, supported by district nurses, midwives, and health visitors. We offer a modern, purpose-built surgery with free parking and NHS Pension scheme.
Benefits
Modern practice, free parking, good working conditions, NHS Pension scheme.
Additional information
Disclosure and Barring Service (DBS) check required. Applications from job seekers who require Skilled Worker sponsorship will be considered. The employer is GP Practice in Wales.
Job details
Job locations: Fairfield Surgery; Port Talbot Resource Centre; Port Talbot, SA12 7BJ.
Contract: Permanent. Working pattern: Part-time. Salary: £12.21 per hour. Reference: M0044-25-0201.
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