Main Duties/Responsibilities
1. Assist the line manager to implement policies, procedures and systems to:
2. Establish and accurately maintain records, filing systems and computer records
3. Obtain and provide information as required in various formats
4. Maintain security and confidentiality in the handling of information.
5. Ensure all correspondence, letters, emails and telephone calls are dealt with promptly and appropriately
6. Implement necessary procedures to ensure that excellent customer service is provided for both internal and external customers.
7. Plan and support meetings effectively and efficiently.
8. Research, analyse and report information as required.
9. Provide support, assistance, information and coaching to colleagues as required.
10. Actively support the health and safety arrangements and procedures to avoid or minimise the risks to health and safety of all those associated with the role.
11. Support the Equal Opportunity policy and procedures and be sensitive to other people’s abilities, backgrounds, values, customs and beliefs.
12. Keep up to date with competencies required by the role, undertake learning & development activities identified and keep abreast of knowledge relevant to CITB NI’s activities.
Essential criteria:
Either
13. At least 5 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years
Or
14. At least 2 years relevant* work experience gained within the last 5 years
*Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents.
Plus
15. Capable of using a range of computer systems including Microsoft word (including mailmerge and general communication), excel (including workbooks, charts, formula) and outlook
16. Effective communicator with ability to forge effective working relationships.
17. Effective in managing time and prioritising workload
Personal Commitments:
18. Have Access to a mode of transport in order to meet the requirements of the post.