HEAD HOUSEKEEPER
Full Time
Competitive rate of pay plus monthly service charge, typically £2,400 annually
45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
We are looking for a Head Housekeeper to join the Grantley Hall team. The successful candidate will have full responsibility for cleanliness of the entire hotel, delivering a world-class product and ensuring that the Housekeeping department runs smoothly on a day to day basis at the highest possible standard.
Key Responsibilities
* Assume responsibility for creating an ongoing training programme for all members of the Housekeeping department
* Provide new team members with the departmental induction and ensure training is delivered in a personalised manner setting the team member up for success
* Take responsibility for the completion of rotas for Deputy/Assistant Managers, Supervisors, Room Attendants, Public Areas, Turndown and any other members of the department, ensuring the department is operating within budget at all times
* Analyse variances between budget and rota forecast on a daily basis to ensure the department has optimal level of staffing each day
* Supervise team members who are servicing bedrooms to ensure the highest standard is being delivered
* Ensure team members are completing bedrooms within the set time frame as directed to ensure maximum efficiency
* Oversee the completion of monthly stock take for linens and guest amenities, keeping paperwork up to date and records easily accessible
* Oversee the lost property procedures, ensuring items are accurately logged and safely secured as well as overseeing the appropriate disposal of these items
* Assume responsibility for the checking and maintaining of machinery and all other departmental equipment (including laundry equipment) for faults and report on any defects to the maintenance department, raising required works to any third part providers or contractors.
* Ensure all members of the department are raising any hazards, product or building defects to the maintenance department immediately
* Be aware of individual responsibilities under the Health & Safety Work Act and ensure safe working methods are always observed
* Ensure that all COSHH sheets are up to date and evidence that all team members have read and understood them
* Ensure that requests by HOD's and members of the Senior Management Team are completed promptly
Key Skills, Qualities & Experience
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