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Technical support manager

Chippenham (Wiltshire)
BT
Technical support manager
Posted: 17 November
Offer description

What you’ll be doing

1. Accountable for managing and technical leadership of bespoke infrastructure.
2. Responsibility to customer authority and multiple user authorities.
3. Accountable for platform Network Administration.

Essential Skills

4. Technical Network Expertise
5. Security & Compliance Management
6. Incident & Problem Management
7. Stakeholder & Collaborative Leadership
8. Analytical & Strategic Thinking

What we'd like to see on your CV

9. Experience of implementing and administrating highly secure managed networks – DESIRABLE
10. Strong IP Skills (such as: Juniper and CISCO Routing Systems) – MANDATORY
11. Knowledge and experience of Dense wavelength-division multiplexing, Synchronous Digital Hierarchy, Legacy Networks technology (PDH/Serial Communications) sufficient to create/edit and explain to non-experts system topologies - MANDATORY
12. Knowledge and experience of networking vendor technologies, including legacy technologies PDH, Serial communications solutions, and products (such as: Nokia, Alcatel-Lucent) - MANDATORY

Benefits

13. Competitive salary
14. 10% on target bonus (Depending on country based)
15. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
16. On-call allowance once operational
17. 25 days annual leave (not including bank holidays), increasing with service
18. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
19. World-class training and development opportunities
20. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
21. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
22. 24/7 private virtual GP appointments for UK colleagues
23. 2 weeks paid carer’s leave
24. World-class training and development opportunities
25. Option to join BT Shares Saving schemes.
26. Discounted broadband, mobile and TV packages
27. Access to 100’s of retail discounts including the BT shop

#LI-Onsite

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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