Description About the Role DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. An excellent opportunity has opened within our Operations department for Gate Services Coordinator to join us and be based out of our operation in the London Gateway. Reporting to the Gate Supervisor, our ideal candidate will be responsible for performance and support of all gate-related services, the go to person for everything from assisting haulier drivers and verifying documentation to troubleshooting system issues and ensuring seamless communication across departments. Location: Stanford Le Hope Working Hours: Shift Pattern 2 over 7 & 5 over 7 - 6.30am - 18.30pm How will you contribute: Act as the first point of contact for all gate related issues, ensuring the safe and efficient flow of traffic through LGW gate. Provide on the ground support to haulier drivers, resolving issues during drop-off and pick-up processes with professionalism and urgency. Monitor and manage the performance of automated gate systems, ensuring minimal downtime and quick resolution of faults. Direct drivers carrying out-of-gauge (OOG) or break-bulk cargo to the appropriate handling areas, ensuring compliance with safety and operational protocols. Manage all incoming queries and issues at the gate operations desk, ensuring timely and effective resolution. Provide direct support to haulier drivers using the Driver Registration system, guiding them through the process and resolving any issues. Serve as a key contact for companies and hauliers using the VBS platform, offering expert guidance and support. Take ownership of VBS related responsibilities during early morning (before 9am), evening (after 5pm) and holiday periods. Maintain flexibility to support various operational roles as needed, including covering for absent colleagues or during peak periods. What will you Bring: Experience in logistics, transport, or port operations (preferred) Strong communication and problem-solving skills Ability to work independently and as part of a team A valid UK driving licence Flexibility to cover VBS duties outside core hours (before 9am/after 5pm) NOTE: All of our roles are subject to the below: Eligibility to work in the UK. A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads. No unspent criminal convictions. Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing. We may close our roles early, depending on the number of applications received. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.