Job Title: Office Administrator
Salary: £24,000-£25,000
Location: Hoddesdon, Office Based
Contract: Permanent, Full Time
Hours: Monday to Friday 8:30am - 5pm
COMPANY
An exciting opportunity has become available for an innovative sports brand who has been established for 50 years and are looking for an Office Administrator.
SKILLS REQUIRED
Minimum 2 years administrative experience
Minimum 1 year sales experience
Motivated, driven personality and Highly organised
Excellent communication skills and a professional telephone manner
Ability to integrate well within a team
Able to meet deadlines, when required
Solid written and verbal (English) communication skills
Excellent time management skills with the ability to prioritise and multi-task. Strong IT Skills such as Microsoft Outlook, Excel & Word.
Ability to work under pressure in stressful situations
Effectively able to communicate and understand the needs of the customer
Monitoring and managing the sales inbox
Receiving and dealing with customer enquires / order by telephone and by email
Loading orders on the system / processing orders through to invoice
Creating packing lists & invoices and forwarding to shipper and customer
Liaise with production / warehouse daily regarding order status for updates regarding out of stock items
Keeping customers informed of order status / advising customer of out of stock items / items on back order
Emailing customers regarding promotions and product launches and dealing with replies
General tasks as requested by the sales team
RESPONSIBILITIES
* Monitoring and managing the sales inbox
* Receiving and dealing with customer enquiries/orders by telephone and by email
* Processing orders through to invoice
* Maintaining client records and sales information
* Getting quotes and arranging collection of orders for onward shipment to UK and Abroad
* General tasks as requested by the sales team
* Following company systems and processes
ADDITIONAL INFORMATION
* Casual dress - relaxed working environment
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Free on-site parking
* 21 days holiday