Control Room Assistant
Pay Rate: £14.20 per hour, 42 hours per week.
Location: Westquay Shopping Centre, Southampton.
Responsibilities
* Ensure CCTV is effectively monitored across the whole scheme, escalating issues as necessary.
* Escalate incidents to the relevant personnel.
* Highlight Health and Safety issues and report to Tech Services.
* Communicate clearly and effectively with all departments.
* Monitor security entry and exit to the service yard.
* Assist the Duty Controller in updating Control Room records.
* Assist in issuing Contractor ID passes and keys.
* Assist customers and retailers with enquiries on the telephone.
* Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
* Flexibility to pick up overtime on the other team.
* Perform general administration duties if required.
* Undertake any other reasonable duties as required to meet the needs of the business.
Knowledge / Skills / Experience
* Literate and numerate.
* Flexibility to work shifts on a 24‑hour rota.
* Knowledge of CCTV operations, including Data Protection.
* SIA Security CCTV Licence is essential.
Benefits
Mitie offers a flexible benefits scheme including:
* Virtual GP and health services.
* Salary Finance and access to earnings before payday.
* Choices benefits platform for dental, dining, coffee clubs, technology, and more.
* MiDeals discount platform for retailers and services.
* Cycle‑to‑work scheme.
* Life cover at the greater of your annual salary or £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
* Recognition programmes such as Mitie Stars.
* Extensive training and development opportunities.
Equal Opportunity Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
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