Job Description
Annual Package Total = 58,738 - Salary - 45,544+ Pension - circa (STC) - 13,194. \n60% Flex/Hybrid working per month from Worthing hub. \n25 days holiday + 1 day per year in service.
\n Cycle to work scheme + Family friendly policies +\n Retail Discounts, Schemes and free entry \n to most Heritage England sites + more. \n\n further guidance on how to craft a competitive application is mentioned at this part. \n As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the integrity and continuity of Live Services.
\n\n You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. \n\n You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met.
Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. \n Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationship...