Job Title: Customer Service Advisor (Part-time)
Join us at Clyde Valley Group as a Customer Service Advisor (Part-time). We are a social business and charity dedicated to providing high-quality housing services and community support.
About Clyde Valley Group
Clyde Valley Group owns and manages nearly 5,000 homes, serving over 3,000 homeowners. We are committed to innovation and partnership in meeting community needs, regulated by the Scottish Housing Regulator. Our team of around 100 employees aims to deliver excellent customer experiences to at least 8,700 customers by 2025.
Role Overview
We seek a dedicated individual to join our team on a permanent basis, supporting our customers through various channels including phone, face-to-face, email, SMS, webchat, and social media. Your responsibilities will include handling inquiries related to repairs, housing, rent, estate management, anti-social behaviour, and more.
Key Responsibilities
1. Provide courteous and efficient enquiry services across multiple channels.
2. Understand and manage customer needs and expectations.
3. Deliver quality outcomes and strive to exceed customer expectations.
4. Take ownership of customer requests and resolve issues promptly.
5. Resolve the majority of inquiries at first contact.
Compensation and Benefits
Salary ranges from £21,175 to £23,532 for a 24.5-hour week. Benefits include generous holidays, flexible working, an on-site gym, and training opportunities.
Additional Information
We are an inclusive employer, committed to the Disability Confident scheme. We encourage disabled candidates to apply and will provide reasonable adjustments during the recruitment process.
Application deadline: Monday 12th May 2025 at 9am. Please submit your CV and personal statement.
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