About the Role:
We are looking for a friendly and professional Receptionist / Sales Receptionist to join our team at one of Darwin Escapes’ beautiful holiday destinations.
This is a fantastic opportunity for someone who enjoys working with people, has excellent communication skills, and is passionate about delivering outstanding customer service while also supporting sales activities.
As a Receptionist / Sales Receptionist, you will be the first point of contact for our guests, ensuring they receive a warm welcome and a seamless experience throughout their stay. You will also play a key role in promoting the park, supporting holiday and ownership sales enquiries, and helping to maximise revenue opportunities. This is a varied role in a fast-paced environment, ideal for someone who is organised, approachable, and confident in both customer service and sales.
This is a full-time position working variable days, including weekends and bank holidays.
About Talacre Beach Resort:
Talacre Beach offers a unique chance to work right by the stunning North Wales coastline, near the charming village of Talacre. With golden sands and dramatic sea views, it’s a refreshing and inspiring environment to spend your day. The resort features modern lodges with private outdoor spaces, many with hot tubs, plus on-site facilities including a café, activity zones, and family-friendly areas. With the beach on your doorstep and a relaxed, welcoming atmosphere, Talacre Beach is a fantastic place to work while enjoying the beauty of the coast.
Key Responsibilities:
• Welcome guests on arrival and provide a friendly and professional check-in experience
• Handle guest enquiries, both in person, over the phone, and via email
• Manage bookings, payments, and reservations using internal systems
• Promote holiday bookings, upgrades, and additional services to maximise revenue
• Respond to sales enquiries and provide information on holiday packages and ownership opportunities
• Support the sales team by generating and passing on qualified leads
• Upsell park facilities, special offers, and local experiences where appropriate
• Provide information about the park, local area, and available facilities
• Handle guest feedback and resolve queries or issues promptly and professionally
• Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
• Process check-outs efficiently and accurately
• Maintain a clean, organised, and presentable reception area
• Support administrative tasks and daily reception operations
• Follow all company procedures, including data protection and health & safety
What We’re Looking For:
• Previous experience in a customer service, receptionist, or sales role is desirable
• Excellent communication and interpersonal skills
• Confident in promoting products and services in a professional manner
• Strong organisational and multitasking abilities
• A friendly, positive, and professional manner
• Good IT skills and confidence using booking systems
• Ability to work under pressure in a busy environment
• A flexible approach to work
• A commitment to delivering an excellent guest experience while supporting sales targets
Why Join Darwin Escapes?
• Competitive salary
• Discounted staff breaks at our luxury resorts across the UK
• Free use of many resort facilities including gyms and swimming pools
• Food discounts across all resorts
• Discounts on spa treatments
• Employee Assistance Programme
• Access to the Darwin Academy training programme
• Cycle to Work scheme
• MediCash health plan
(Some benefits are subject to terms and conditions.)
About The Role
Key Responsibilities:
• Welcome guests on arrival and provide a friendly and professional check-in experience
• Handle guest enquiries, both in person, over the phone, and via email
• Manage bookings, payments, and reservations using internal systems
• Promote holiday bookings, upgrades, and additional services to maximise revenue
• Respond to sales enquiries and provide information on holiday packages and ownership opportunities
• Support the sales team by generating and passing on qualified leads
• Upsell park facilities, special offers, and local experiences where appropriate
• Provide information about the park, local area, and available facilities
• Handle guest feedback and resolve queries or issues promptly and professionally
• Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
• Process check-outs efficiently and accurately
• Maintain a clean, organised, and presentable reception area
• Support administrative tasks and daily reception operations
• Follow all company procedures, including data protection and health & safety
Required Criteria
* Right to work
Skills Needed
About The Company
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.
Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.
Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.
Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
Company Culture
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.
Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.
We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.
Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Company Benefits
At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.
Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Competitive salary, Discount on meals purchased, Discount on spa treatments or products, Free parking or Discounted parking, Employee Assistance Scheme, Progression opportunities, Bereavement leave
Salary
£12.71 per hour