Principal Officer - Repairs
I'm currently supporting a Local Authority client who is looking to appoint an experienced Principal Officer - Repairs to lead the delivery of a high‑performing responsive repairs service across its housing portfolio.
Location: Loughborough / Hybrid Working
Opportunity Type: Long‑Term
Salary: Competitive Rate
This is a senior operational management role responsible for leading repairs teams, business support functions and contractors, ensuring repairs are delivered efficiently, compliantly and with a strong focus on customer satisfaction.
Key Responsibilities
* Lead and manage responsive repairs, maintenance and associated housing services
* Manage Repairs Team Leaders, Operatives and Business Support staff
* Oversee contractor performance and in‑house labour resources
* Manage customer complaints and housing disrepair cases
* Drive service improvements and performance against KPIs
* Monitor repairs from initial diagnosis through to completion
* Produce and analyse management information and performance data
* Manage budgets, resources and operational risks
* Work closely with voids, tenancy management and asset teams
* Ensure compliance with health and safety and regulatory requirements
* Support senior management and deputise for the Repairs & Investment Manager when required
Candidate Requirements
* Significant experience managing housing repairs services within a Local Authority, Housing Association or Social Housing environment
* Strong understanding of responsive repairs, maintenance operations and contractor management
* Experience leading large operational teams and driving performance improvement
* Knowledge of housing disrepair, complaints management and customer‑focused service delivery
* Experience managing budgets, resources and service performance
* Strong leadership, stakeholder management and communication skills
* Construction, surveying, property or housing‑related qualification desirable
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