BANK Receptionist - Enhanced Access Service
Coventry and Rugby GP Alliance are seeking GP receptionists to join our Non Clinical Bank Workforce to support our Enhanced Access Service in multiple sites locally. The postholder will provide a friendly welcome to all callers and patients.
Main duties of the job
We have sites across Coventry, Nuneaton and Bedworth and the role will act as a main point of contact for patients, visitors and general enquiries; this role will work as part of the CRGPA Team and contribute to the achievement of the service objectives.
About us
TheCoventry and Rugby GP Alliance is a private company limited by shares, whollyowned by local Coventry and Rugby GP practices. As a GP led organisation, werepresent 50 GP practice shareholders and cover nearly 420,000 patients.
We describeour work in terms of Supporting, Innovating, Developing and Educating - weare on the S.I.D.E. of general practice and we have developed our OperationalPlans to describe what we are going to do over this year to ensure that wecontinue to high quality, accessible and responsive services for bothpractices and patients.
We haveidentified key areas that we will focus on to build upon and improve ourexisting services.
These areour Strategic Priorities:
* ClinicalService Improvement & Delivery
* PrimaryCare Development Practice and Network Support
* Trainingand Education
* IntegratedCare
* GoodGovernance
Job responsibilities
Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and/or the session has finished.
To meet and greet patients, members of the public and visitors to the service in a friendly and courteous manner
Offer general assistance to the Enhanced Access team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
Facilitate effective communication between patients, members the primary health care team and CRGPA
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Ensure that excellent customer care is being delivered at all times
Play an active role in the co-ordination, and review of patient surveys e.g. Friends and Family Test
Offer solutions and actively listen to patients to resolve issues.
Provide an efficient, courteous and responsive reception and telephone service to the public
To ensure that up to date and comprehensive information is available at all times through liaison with other Team members
Carry out a range of administration duties including word processing and data inputting duties as required (EMIS).
Be responsible for hospitality arrangements and general housekeeping as requested
Order, maintain and keep inventories of equipment supplies
Participate in new initiatives and future changes in service delivery improvements.
Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
Actively pursue own personal development and take full advantage of training provided.
Person Specification
Knowledge and skills
* Flexible approach to new tasks and targets
* Computer literate Work with little or no supervision
* Good telephone manner
* Ability to communicate well at all levels
* Knowledge of administration and organisational policies and procedures
* Experience of using clinical systems including EMIS
Experience
* Working in an office environment.
* Working with staff at all levels.
* Previous experience working with clinical staff.
* Experience working with the general public.
* Experience of working in General Practice
Qualifications
* GCSE education
* Knowledge of MS Office applications
* NVQ Customer Service
* Diploma in Business Administration to level 2 BTEC First Diploma or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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