Customer Service Representative 12 month FTC - North Hykeham
Contract type: 12 month Fixed Term Contract
Hours: Full-time 35 hours (includes some weekend working)
Location: North Hykeham, Lincolnshire, LN6
Salary: Starting at £23,180, with progression to £23,700 once fully competent
This role is based onsite, giving you the chance to connect face-to-face with your team and customers every day.
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service.
Our Savings Customer Ambassador’s support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
You will join a small, collaborative branch at the heart of your local community, and you’ll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.
Here’s a taste of what you will be doing as a Savings Customer Ambassador: -
1. Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture
2. Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score
3. Contribute to the growth and retention of savings balances within your branch and the Network through