Job description
Credit Control
Borehamwood - Hybrid
Salary- Up to £35,000
Key Responsibilities:
* Generate and issue invoices in accordance with contractual terms.
* Ensuring invoices have been received by the customer via email, portal uploads etc.
* Maintain accurate records of all billing activities and adjustments.
* Act as the first point of contact for invoice-related queries from internal departments and external customers.
* Investigate discrepancies and provide timely resolutions to ensure customer satisfaction.
* Escalate unresolved issues to the Head of Transactional Services or relevant stakeholders.
* Monitor aged debt reports and proactively follow up on outstanding balances.
* Engage with customers to secure payment and negotiate repayment plans where necessary.
* Maintain detailed records of communications and payment commitments.
* Reconcile customer accounts and ensure accurate allocation of payments.
* Support month-end and year-end close processes by preparing debtor reports and reconciliations.
* Provide regular updates to the Head of Transactional Services on debtor status and risk exposure.
* Compliance & Process Improvement
* Ensure compliance with internal financial controls and external regulatory requirements.
* Contribute to the development and refinement of AR processes and policies.
* Support internal and external audits by providing documentation and explanations as required.