Optical Support Engineer – Associate/Senior Associate (P1 or P2)
Company Philosophy
Our client is committed to a people-first philosophy. Their teams thrive in a culture that prioritises a personalised and flexible work environment—empowering individual passions, professional growth, wellbeing, and a strong sense of belonging.
You will be:
Providing system-level pre- and post-sales support for our client’s customer base. Responsibilities include answering customer inquiries, testing, troubleshooting, and providing remote technical support for optical products. A solid understanding of Fiber optic transport and/or switching protocols is essential. Experience with Element or Network Management systems is a plus, and foundational knowledge of Ethernet and IP networks is beneficial.
Specific Responsibilities
Answer incoming calls from global customers, document and validate information to support technical investigations
Deliver remote technical support via phone, email, or chat
Troubleshoot and resolve network faults, performance issues, and configuration problems
Provide after-hours support and periodic weekend coverage as required
Escalate complex issues with relevant technical data to senior engineering teams
Use debug tools and lab environments for problem-solving
Share customer feedback with internal teams when appropriate
Contribute to and maintain the technical knowledgebase (KCS)
You will need to have:
Bachelor's degree in Engineering, Computer Science, or a related technical field, with 0–3 years of relevant experience, or an equivalent combination of education and experience
Experience in customer-facing roles is an asset
Foundational understanding of fiber optic transport and/or switching equipment
Experience with OTN/SONET/SDH, Carrier Ethernet equipment, or related optical technologies is beneficial
You will be rewarded with a fantastic remuneration package and get to work for a leading Global Telecommunications company
For further information please apply and we will be in touch