An exciting opportunity has arisen to become our new Neighbourhood Manager at Incommunities. We are looking for someone with a track record of leading a team of Neighbourhood Officers to deliver a high quality housing management service, so that our customers can live well and enjoy their homes and neighbourhood.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
1. Responsible for supervising a team of Neighbourhood Officers by developing and delivering the service, so that it supports the organisations overarching vision of Improving lives Incommunities, and more specifically supporting the team in achieving its’ ambition of zero voids and zero debt
2. Use measures, data and workplace observations to establish the demand on the team and capacity of the team to meet its purpose
3. Work within the resources allocated to the service and constantly monitor the cost benefits of service developments, ensuring that the service offers the maximum value for money possible
4. Work as part of the General Needs Housing Management Team, leading on the development of the service and the team members so they have the requisite knowledge, skills, experience and tools to undertake their roles in full
5. Hold Neighbourhood Officers within their team accountable for their performance and the quality of their work
Requirements
6. Minimum of 2 years experience of leading a team or in a supervisory role
7. Knowledge and previous experience of housing management
8. Practical experience of providing excellent customer service and dealing with complaints
9. Leadership skills with the ability to motivate a large team to meet targets
10. Knowledge of regulatory requirements, housing policy, practice and current legislation and an understanding of the implications of these for the delivery of a quality housing management service
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
11. Salary ranges from £41,562 up-to £46,202 per year dependent on experience
12. £1,000 essential car user allowance per year plus mileage
13. Social Housing Pension Scheme with up-to 10% employer contribution
14. 28 days annual leave, which increases with service plus bank holidays
15. A supportive culture that values employees work life balance.
16. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
17. Training, development, and funded qualification opportunities.
18. Corporate health scheme membership.
19. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.
20. Cycle to work scheme.
21. Local gym membership discounts.
22. Agile and hybrid working with free parking onsite.
23. A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!