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Client:
Location:
stoke-on-trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
1
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections, and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside delivering adequate Health & Safety compliance, following the clients' statutory Fire and Safety regulations to mitigate potential risks.
You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance framework and company policies & procedures related to HR, QHSE, RTW, Vetting, and Contract Compliance.
The ideal candidate will have excellent management skills, including strong organisation and time management abilities, paired with great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.
Requirements include a full UK clean driver’s license – a company car is provided – and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service, good communication skills, and proficiency in written and verbal English are essential. IT literacy in Microsoft Office packages is required, and a Health and Safety IOSH qualification is desirable.
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