Salary: £32,800 - £39,960 per annum, depending on experience
Hours: 35 hours per week
Contract: Permanent
Location: Worcestershire
Job Reference Number: 1618
At Cranstoun, we are always in search of talented and experienced individuals to join our team. An exciting opportunity has arisen for an Operations Manager for the Worcestershire Drug and Alcohol Service, within our Criminal Justice Team.
You will be part of the Worcestershire leadership team and support the County Manager to deliver a safe, effective, and efficient service to our current and future service users.
You will line manage a team of Key Workers. Amongst other duties you will support individuals development, support personnel matters, listen, respond, and care about staff and service user wellbeing, oversee performance of your wider team, manage the operational flow of your team, maintain high standards of practice, and support your team to achieve wider service targets.
The successful candidate will have proven effective leadership and/or supervisory experience. You will need to demonstrate effective communication and organisational skills and have the ability to manage change whilst working to deadlines. You will need to be confident working with external agencies and deliver learning sessions to your team and other agencies where required. You will need a key eye for detail as part of your role will be to review incidents, ensure compliance with clinical audits and create plans to respond to recommendations. You will also be required to form part of the duty management rota for the service.
You ll need to have good writing, verbal and computing skills and be able to work confidently with all Microsoft programs and case management systems.
The most important things you ll bring to this role are your experience in the field, integrity, positive attitude, enthusiasm, motivation and ability to use initiative and contribute to the wider delivery of a trauma informed approach.
All post holders may be required to work some evenings and some unsociable hours in order to meet our service delivery requirements. The core service operates Monday to Friday, 9am 5pm with additional hours on some evenings.
All posts are subject to an enhanced DBS Disclosure.
For more details and to apply, please visit our website via the apply button.
Closing date: 4 January 2026.
Interviews will take place on 16 January 2026.