Job overview
Are you enthusiastic, motivated and looking for a new and exciting challenge?
Do you want to develop and extend your skills and knowledge within a Discharge Liaison Team?
If so then this could be the job for you!
York and Scarborough Teaching Hospitals NHS Foundation Trust is looking to recruit an enthusiastic and self motivated Discharge Liaison Officer.
You will be part of the Patient Flow team, working across the acute medical, surgical or elderly wards to optimise discharges and support patients and staff to negotiate discharge plans.
The Discharge Liaison Officer works closely with; ward staff, Social Care, Continuing Health Care and the voluntary sector.
Therefore you must be able to demonstrate collaborative working, as well as being able to build effective relationships with colleagues from other healthcare professions.
This role entails working closely with a wide multidisciplinary team, to facilitate the timely discharges of patients from the hospital environment.
Main duties of the job
1. Excellent communication skills
2. Organised and able to prioritise workload
3. Perform well under pressure in a supportive team
You will benefit from working within a small, friendly, experienced, pro-active team who are looking for a colleague with a positive approach, and has a flexible and patient centred approach.
Please note you will be expected to join a weekend rota for this post.
The ability to escalate concerns via appropriate channels of escalation, is also essential in this role. The successful candidate will be required to use a variety of computer applications, and should be confident in IT skills. If you are passionate about making a difference and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
Working for our organisation
Trust Information Pack:
Our benefits
We offer a range of benefits to support our staff including:
4. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
5. 27 days holiday rising to 33 days (depending on NHS Trust service)
6. A variety of different types of paid and unpaid leave covering emergency and planned leave
7. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
8. NHS Car Lease scheme and Cycle to Work scheme
9. An extensive range of learning and development opportunities
10. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications
Essential criteria
11. Educated to GCSE Level or equivalent. English at C or above – or equivalent qualification/demonstrable experience.
12. NVQ Level 3 or equivalent experience.
Experience & knowledge
Essential criteria
13. Knowledge and understanding of the ward routine and processes with regard to discharging a patient
14. Knowledge and understanding of the differing needs of service users with a range of clinical conditions and potential disabilities
15. Demonstrable experience of adapting own approach to engage with service users, a range of external and internal stakeholders and colleagues at different levels of seniority and discipline
16. Experience of dealing with conflict and resolving effectively
17. Demonstrable experience of working autonomously
18. Evidence of effective problem-solving skills with the ability to be a flexible thinker under pressure
19. Knowledge of establishing and maintaining robust administrative processes and systems
Desirable criteria
20. Experience of working in a health or social care setting
21. Awareness of community services and partner agencies
22. Knowledge and awareness of community partners and agencies
Skills
Essential criteria
23. Effective negotiator and influencer with a range of stakeholders within and outside the Trust
24. Experience to work across a range of IT systems