Administrative Officer - Wrea Brook Court, Lytham Road, Warton, Preston, PR4 1TE
* £13.90 an hour
Hours
* 37hrs per week
* Monday - Friday 9am - 5pm
The role of Administrative Officer:
* To support the efficient processing of customer applications by triaging incoming cases within 5-day Service Level Agreement (SLA), assessing documentation against established protocols, and ensuring applications are correctly routed for further action.
* To support the customer focused policy of not cancelling applications by obtaining applications that have reached their cancellation date and contacting the lodging conveyancer by telephone to confirm they have received the requisition, request they lodge any further information in writing direct on to the application and/or grant an extension of time and send correspondence confirming this, recording actions in the Points Arising Screen and ensuring applications are correctly deferred back.
* Review and triage new customer applications in line with the Standard Operating Procedures (SOP):
* Obtain appropriate new application from our Work Management System
* Assess submitted documents for completeness and compliance with legal and procedural requirements.
* Identify omissions or discrepancies and draft clear, professional correspondence to solicitors.
* Identify the nature and type of each application and record this information accurately in the case management system.
* Accurately allocate triaged applications to the appropriate work list or team for further processing.
The ideal Administrative Officer:
* Ability to communicate effectively on the telephone, encompassing active listening, clear articulation and professional tone.
* Strong attention to detail and ability to follow structured procedures.
* Excellent written communication skills, particularly in drafting formal correspondence.
* Ability to manage a high-volume workload and prioritise effectively.
* Customer Service skills
* MS Office skills - WORD, EXCEL & MS Teams in particular
* Organisational skills
* Ability to make notes in plain English
* Ability to complete data entry