Overview
Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange. Wescot Credit Services are on the lookout for Call Centre Agents to join our BF I Team starting 17th November 2025. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Responsibilities
* Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
* Use active listening skills and questioning techniques to support our customers on their route back to financial health.
* Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
Working Pattern and Training
You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am – 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract. Our opening hours are Monday – Friday between 8am – 8pm and Saturdays 8am - 4pm, you will work on a rotational shift pattern within those hours and work 1 in 3 Saturdays, but you’ll have a day off during the week prior to your Saturday shift.
Your Package / Benefits
* Salary from £25,396 (based on 40 hrs per week) & rising depending on experience.
* 31 days holiday (pro rata) - including all bank holiday.
* Discount and cash back on hundreds of high-street shops.
* Fun incentives – including seasonal parties, team breakfasts, pizza days, and games to name a few!
* Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
Regulatory & Eligibility
At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers. We are also part of Encore Capital Group, which is Great Place to Work-Certified in multiple countries.
Note: A basic credit check and criminal background check are required for successful candidates.
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