BJAK is building automation systems that help customers move through insurance journeys faster — especially during claims, where speed, visibility and trust matter most.
Claims are one of the highest-trust moments in insurance. Customers expect clear updates, fast responses and fewer repeated follow-ups.
We are looking for a Backend Engineer to build systems that improve claims visibility, automate follow-ups and reduce manual coordination across customers, insurers and internal teams. This role works remotely while collaborating closely with our Malaysia-based engineering and operations teams.
The Mission
Build backend automation systems that give customers clearer claims visibility and help internal teams manage follow-ups more effectively.
What You’ll Own
* Build backend services for claims status tracking and workflow automation.
* Connect customer claims data, insurer updates and operational workflows.
* Automate reminders, status changes, escalation handling and next-step tracking.
* Improve logging, exception handling, retries and workflow visibility.
* Investigate claims workflow failures and resolve root causes.
* Work closely with product, claims support, operations, QA, frontend and DevOps teams.
* Help build claims systems that customers and operations teams can trust.
What We’re Looking For
* Experience building backend systems in production environments.
* Strong understanding of APIs, workflow logic and databases.
* Comfortable working through operational and process-heavy environments.
* Strong debugging and structured problem-solving skills.
* Careful with status accuracy and customer-facing information.
* Able to collaborate effectively with remote teams across functions.
* Practical, accountable and low ego.
The Kind of Builder We Want
* Cares deeply about customer trust and reliability.
* Thinks clearly through complex multi-party workflows.
* Calm when processes are unclear or operationally messy.
* Willing to solve important operational problems, not just technical tasks.
* Focused on building dependable systems with long-term impact.
This Role Is Not For
* Engineers who only want isolated technical work.
* People who overlook status accuracy or operational impact.
* People who get frustrated by external process complexity.
* Engineers who avoid root-cause investigation.
* People who struggle to work cross-functionally with operations teams.
Success Looks Like
* Customers receive clearer and faster claims updates.
* Manual claims follow-ups reduce significantly.
* Claims support teams handle fewer repeated customer questions.
* Workflow gaps are identified and fixed proactively.
* BJAK becomes more trusted during critical claims moments.
Interview Process
We assess candidates based on culture fit, working style and backend problem-solving capability for customer-critical workflows. The process includes application review, interview rounds and a technical discussion or backend assessment.