About the job
We're looking for an experienced Technical Service Director to join our Cruise division.
Technical Service Director
Division: Cruise
Contract type: Permanent
Location: Flexible. Head office is Poole, Dorset
What you will be doing
Reporting to the COO, you will be responsible for the end-to-end installation and maintenance of our proprietary commercial cleaning products (known in the industry as 'CBN+').
Managing a team of engineers, project managers, chemical experts you will ensure that our products and planned, installed and serviced within agreed timescales and cost.
Core accountabilities will include:
Ensure our CBN+ product is readily available as and when required.
All dispensing / dosing equipment and ancillary parts are available for all vessel activities.
Timely and cost-effective deployment of qualified engineers and personnel to all on-board activities
Oversee and contribute to detailed project plan, available for customer upon request.
Set and manage budgets and expenditure for each CBN+ deployment project.
Maintain consistent communication with Cruise line contacts, always representing Tower brand with the upmost professionalism.
Contribute to ongoing business development activities in relation to CBN+ product line and development of new products suitable for the market.
Work closely with the sales and procurement teams to protect and grow margins.
Support the operations team to set up new 3PL locations (US and Europe).
Oversee ongoing maintenance schedule for each vessel post-installation.
Ensure each installation and ongoing planned maintenance is commercially viable with target profit margin and within budget.
Continually seek ways to improve profit margin based on efficient use of resources and products.
Develop a framework and maintain a high standard of training methods to support onboarding of dosing equipment and/or usage of CBN+.
Understand the chemical range and its composition, able to discuss these in technical detail to continually develop the product.
Proactively provide confidence to customers by working closely with the sales team, joining customer calls, collaborating to anticipate and resolve any issues that may impact service.
Ensure all processes are documented and comply with standards such as ISO9001.
What's in it for you
Modern open plan office
Monthly profit share bonus scheme
Company sick pay
Free onsite parking
Perks at Work scheme
Tuck shop snacks
Free lunch every Friday
Charity dress down day every Friday
Cycle to Work scheme
Complementary Birthday vouchers
Subsidised workplace massage
Eye care reimbursement
Employee assistance programme (EAP)
Company social and corporate events
Who we are
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
Commercially astute, you are experienced working within international framework - particularly US & European markets. Ideally certified in project management techniques, you will have a background in the commercial use of hygiene and laundry products within hospitality and/or leisure industries.
With strong analytical and problem solving skills you thrive in a fast paced and growing environment, working with a great team of professionals working around the world.
If this sounds like you, we look forward to hearing from you.