About the job Role: Warehouse Operations Manager - 3PL Contract Logistics (Multi-User) Company: Leading European 3PL Contract Logistics Provider Location: Stoke-on-Trent (ST1) Salary & Benefits: £45,000- £48,500 Plus additional company benefits. The Company Loom Talent Limited have been briefed exclusively by an established European 3PL Contract Logistics provider, who have a primary focus on delivering unrivalled levels of service and innovative warehousing solutions across the UK. With the UK business boasting an already impressive customer portfolio spanning; Retail, E-Commerce, Fashion and FMCG. The Role The Warehouse Operations Manager - 3PL Contract Logistics (Multi-User) will play a critical role in leading all activities across a fast paced operation in Stoke, operating within a Multi-User, Open & Closed Book, 250,000 sq. ft. site. This position is a truly exciting opportunity for an experienced logistics professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Reporting Line: Reporting to the site Assistant General Manager. Operational Leadership: Provide strategic leadership and direction for all operational activities, including warehousing, distribution, strategy, continuous improvement and projects. Team Management: Lead and develop a high-performing, collective site operational team (up to 150 employees) through managerial direct reports. Client Relationships: Build and maintain an already impressive, strong customer relationship base, ensuring ongoing satisfaction. Performance Metrics: Continue to evolve the organisational approach to KPI's, whilst ensuring existing and new site standardisation. Compliance: Ensure compliance with all relevant regulations, safety standards, and industry best practice. Process Optimisation: Continuously evaluate and improve operational processes to enhance efficiency, quality, and cost-effectiveness. The Candidate The successful candidate for the Warehouse Operations Manager - 3PL Contract Logistics (Multi-User) opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. A minimum of 5 years Operations Manager / Senior Shift Operations Manager experience - Essential. Proven 3PL Multi-User experience required - Essential. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. An individual truly excited by large scale growth challenges - Essential. Commutable to Stoke-on-Trent 5 x days per week - Essential. The Package Salary - £45,000 to £48,500. Plus, additional company benefits.